Network Technician Job at vTech Solution, Washington DC

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  • vTech Solution
  • Washington DC

Job Description

Job Summary:

The Network Technician (3rd Shift) is responsible for monitoring, maintaining, and supporting the State of Alabama's LAN/WAN networks, including voice and data circuits across a statewide multi-complex environment. This role involves applied technical work in data systems monitoring, incident response, and network troubleshooting to ensure service reliability and availability on a 24/7 operational support team.

Responsibilities:
  • Monitor network alarms, alerts, and faults, responding promptly to maintain service reliability.
  • Maintain and update ServiceNow records including incidents, requests, problems, configuration items, and change requests.
  • Analyze network data using management systems, databases, and reports to identify and resolve equipment or service issues.
  • Initiate trouble reports and coordinate corrective actions with maintenance or technical support personnel.
  • Participate in shift work covering weekends and holidays as part of a 24/7 support team.
  • Complete initial training on 2nd and 1st shifts before starting 3rd shift duties.
Required Skills & Certifications:
  • Minimum 1 year experience in LAN/WAN maintenance and support.
  • Minimum 1 year of call center or service desk experience.
  • Strong customer service skills.
  • Knowledge of voice and data circuits troubleshooting and research.
  • Familiarity with incident ticketing systems such as ServiceNow or Remedy.
  • High School Diploma or GED.
Preferred Skills & Certifications:
  • CompTIA Network+ Certification.
Special Considerations:
  • Must undergo Standard background and ALEA checks.
  • Work is 100% on-site in Montgomery, Alabama; no remote work allowed.
  • Must complete 2 weeks training on 2nd shift and 2 weeks on 1st shift before starting 3rd shift.
  • Position is contract to merit with potential conversion at hiring manager's discretion.
Scheduling:
  • 3rd shift schedule: 12:00 AM to 8:00 AM.
  • Shift rotation pattern: 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
  • Shift work includes weekends and holidays as part of a 24/7 operational support team.

Job Tags

Contract work, Remote work, Shift work, Night shift, Day shift, Afternoon shift

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